1
Missed or after hours
Busy chairs, trucks, or chairs full — voicemail is where jobs walk.
Missed call text back for HVAC · Twin Cities, MN
No-heat calls you miss at 9 PM get a text back within 2 minutes.
Voicemail loses the job. Loon Line is after-hours call answering for HVAC shops in Minneapolis–Saint Paul that prefer a fast SMS over hoping someone left a message — HVAC lead capture and booking automation on the line you already have.
Text back service for Minnesota HVAC — remote setup, email & text only. Founding pilot prioritized for HVAC.
9:14 PMLTE
Missed call
No heat · just now
Went to voicemailWithin 2 minutes
Hi — thanks for calling. No heat, no cool, or something else?
No heat. Tomorrow morning?
You’re on the morning list. We’ll confirm shortly.
HVAC booking automation
Missed call → SMS within 2 minutes → booked or queued
2
Text back within 2 minutes
No heat / no cool / urgency questions on autopilot.
3
Book or queue
Calendar link or morning dispatch / front-desk alert to the owner.
Missed-call scenarios
Built for how HVAC shops actually get calls
1
No heat at 9 PM
Homeowners call multiple shops; the first text-back often wins the dispatch.
2
AC fail on a hot weekend
After-hours missed calls still get qualified by SMS.
3
Truck on a roof
Daytime missed calls become clean leads instead of voicemail.
Example texts
Sample first SMS (tuned per shop)
No invented results — these are example scripts only.
“Hi — thanks for calling. No heat, no cool, or something else? Tell us what’s going on and we’ll get you on the morning list.”
“We got your call after hours. Is this an emergency now, or can it wait until morning?”
“Sorry we missed you. Prefer a morning or afternoon callback window?”
Pilot spots open
Clear pricing. Month-to-month after the start.
Pricing starts at $497/mo. Founding pilot available for early Twin Cities lines.
Starter
1–2 trucks / lighter call volume
$497 /mo
Setup $1,200
- Missed & after-hours text-back
- ~500 SMS segments/mo cushion
- Owner alerts + weekly summary
Growth
Busy residential shops
$797 /mo
Founding setup $997 · standard setup $1,800
- Everything in Starter
- ~1,500 SMS segments/mo
- Calendar booking option
- 2-minute text-back guarantee
Fleet
Multi-location or high volume
$1,197 /mo
Setup $2,500
- Everything in Growth
- ~3,000 SMS segments/mo
- Dual notify + monthly strategy call
FAQ
Straight answers before you email us
Do I keep my existing business number?
Yes. Loon Line works with the number you already publish. We set up missed-call / after-hours triggers — we don’t replace your line with a call center.
We already have voicemail or an answering service.
Voicemail loses the job while the caller waits. Loon Line sits beside your voicemail or answering service: an SMS within 2 minutes so the lead doesn’t go cold before a human calls back.
Is this a live answering service?
No. It’s automation: a fast SMS when a call is missed or after hours, qualification questions, and booking or dispatch handoff.
What about A2P / SMS compliance?
US carriers require A2P / 10DLC registration for business SMS. We guide branding and campaign setup, consent language, and STOP handling before a pilot goes live.
Do we need to meet in person?
No. Everything runs by email and text. Short calls are optional — never required.
Contact
Reply demo — or email us
Want the 90-second demo or founding pilot one-pager for your HVAC line?