1
A call is missed or after hours
Your truck is on a job, or it’s night, weekend, or a holiday. Voicemail is where jobs walk.
Twin Cities HVAC · missed call text back · within 2 minutes
No-heat calls you miss at 9 PM get a text back within 2 minutes.
Voicemail loses the job. Loon Line texts every missed or after-hours call to your Twin Cities HVAC line, asks the right questions, and books the job before they call the next shop.
Remote setup by email & text. Also fits plumbers, electricians, dental, salons, and other local service businesses — HVAC is our first focus.
9:14 PMLTE
Missed call
No-heat caller · just now
After hours · went to voicemailText-back within 2 minutes
Hi — thanks for calling. We got your call. No heat, no cool, or something else?
No heat. Can someone come tomorrow?
Got it. Best callback window — morning or afternoon?
Morning works.
You’re on the morning list. A tech will confirm shortly.
Why shops lose jobs
Voicemail loses the job. Loon Line texts back before they dial the next shop.
After-hours call answering for HVAC in Minneapolis–Saint Paul shouldn’t mean hoping someone left a message. Missed call text back keeps the homeowner talking to you.
How it works
Three steps. No call center. No new phone habits.
We sit beside the number you already have. HVAC lead capture for Twin Cities shops — when someone can’t reach you, they still get a text within 2 minutes.
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They get an SMS within 2 minutes
Automated text introduces your shop, asks no heat / no cool / urgency, and offers a booking link or callback window.
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You get a clean lead
Owner or dispatch gets an alert. Morning starts with work queued — not a cold voicemail pile.
What you get
HVAC booking automation that sits beside your phone
Protect the leads you already paid to attract — without replacing your team or answering service.
Text-back within 2 minutes
Tracked missed and after-hours calls trigger SMS fast — covered by our 2-minute text-back guarantee on pilots.
After-hours & holiday rules
Nights, weekends, and holidays get their own schedule so urgent callers still hear from you.
Booking link or dispatch queue
HVAC booking automation your way: calendar window or morning dispatch handoff.
Owner alerts
Every new conversation can ping the owner or dispatcher so nothing sits unseen.
Optional review requests
After a completed job, ask happy customers for a review — only where it fits your flow.
A2P guidance
We help you set up messaging the compliant way, including consent language and STOP handling.
Also built for other local services
Same text-back system. HVAC first — other trades welcome.
Brand stays multi-industry. Twin Cities residential HVAC is the launch niche; plumbers, electricians, dental, salons, and auto shops use the same missed call text back flow.
Heating & cooling
Example text: “Hi — thanks for calling. No heat, no cool, or something else? Tell us what’s going on and we’ll get you on the morning list.”
Plumbers
Example text: “Thanks for the call. Is this a leak, no water, or a drain issue? Reply with details and your preferred callback window.”
Electricians
Example text: “We got your call. Power out, breaker trip, or a quote request? Reply here and we’ll follow up ASAP.”
Dental offices
Example text: “Sorry we missed you. Need an emergency visit, cleaning, or to reschedule? Reply and we’ll help you book.”
Salons & spas
Example text: “Thanks for calling. Looking to book, reschedule, or ask about availability? Reply here or use this link to grab a time.”
Auto repair
Example text: “We missed your call. Need a tow, an estimate, or a status update? Reply with your name and we’ll get back fast.”
Missed-call calculator
Estimate what unanswered calls may be costing you
Planning estimate only — not a promise of results. Adjust the sliders to your shop.
Estimated monthly revenue at risk
$0
Estimate only. Actual results vary by market, season, offer, and follow-up. Loon Line does not guarantee revenue.
Founding pilot · first 3 HVAC shops
Clear pricing. Month-to-month after the start.
Pricing starts at $497/mo. Founding pilot recommended for the first Twin Cities HVAC lines.
Starter
1–2 trucks · lighter call volume
$497 /mo
Setup $1,200
- Missed & after-hours text-back
- ~500 SMS segments/mo cushion
- Owner alerts + weekly summary
- Script tweaks (2/mo)
Growth
Busy residential HVAC shops
$797 /mo
Founding setup $997 · then standard setup $1,800
- Everything in Starter
- ~1,500 SMS segments/mo
- Calendar booking option
- Priority support
- 2-minute text-back guarantee
Fleet
Multi-location or high volume
$1,197 /mo
Setup $2,500
- Everything in Growth
- ~3,000 SMS segments/mo
- Dual notify (owner + dispatch)
- Monthly strategy call
FAQ
Straight answers before you email us
Do I keep my existing business number?
Yes. Loon Line works with the number you already publish. We set up missed-call / after-hours triggers — we don’t replace your line with a call center.
We already have voicemail or an answering service.
Voicemail loses the job while the homeowner waits. Loon Line sits beside your voicemail or answering service: an SMS within 2 minutes so the lead doesn’t go cold before a human calls back.
Is this a live answering service?
No. It’s automation: a fast SMS when a call is missed or after hours, qualification questions, and booking or dispatch handoff. Your team stays in control.
What about A2P / SMS compliance?
US carriers require A2P / 10DLC registration for business SMS. We guide branding and campaign setup, consent language, and STOP handling before a pilot goes live.
How long does setup take?
Most shop lines can go live in days once forwarding rules, scripts, and messaging registration are ready.
Are there long contracts?
Month-to-month after the first 60 days. Founding / Growth pilot converts to standard Growth after 30 days unless you choose otherwise.
Do we need to meet in person or on FaceTime?
No. Everything runs by email and text. Short calls are optional — never required.
Who is behind Loon Line?
Andi Hanson, Minnesota sole proprietor. Local owner. Local winters.
Contact
Want the founding pilot one-pager?
Email us. We’ll send next steps — or reply demo if you want the 90-second video.
Best for the demo link, founding pilot details, or telling us about your HVAC line.